Remote support with INSTAR DeskView

1. Click “Download”. If your browser says the file is not commonly downloaded, click the three dots next to it, then “Keep”, “Show more” and “Keep anyway”. Then open the file: click it at the top right of your browser, or double-click it in the “Downloads” folder.
2. If Windows shows a blue window with a warning, click “More info” and then “Run anyway”.
3. If Windows asks whether the app may access networks, click “Cancel”. The remote help still works.
4. The app shows “Your ID” and “Password”. Tell your support contact both numbers.

1. Click “Download”. Then open the “Downloads” folder and double-click “⁨INSTAR DeskView Assist⁩”. If you only find a file ending in “.zip”, double-click it first. The app stays in this folder; nothing is installed.
2. If your Mac asks whether you really want to open the app from the internet, click “Open”.
3. The app asks for two permissions once. Click “Set up now” and “Open settings”, then switch the app on under “Screen & System Audio Recording” (on older Macs: “Screen Recording”). If your Mac asks, click “Quit & Reopen”.
4. Switch the app on under “Accessibility” in the same way, so your support contact can use the mouse and keyboard. Your Mac may ask for the password you log in with.
5. The app shows “Your ID” and “Password”. Tell your support contact both numbers.

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